Life Events

Certain life events can affect your Novant Health benefits. See what actions to take and what to keep in mind as you navigate life's changes. If you have a qualifying life event, benefit changes must be made in Infor HR within 31 days of the date of the event. You must also upload documentation verifying your life event. Below are the required documents for each life event category.

Marriage – marriage certificate and letter from spouse’s employer if you are adding them to your medical plan. If adding dependents, please provide birth certificates.
Birth or Adoption – birth certificate or working copy. The social security # is required. Please contact the Human Resources Solution Center when this information is received.
Divorce or legal separation – divorce decree or notarized legal separation document.
Gain of coverage – copy of benefit card or letter from employer indicating effective date of coverage.
Loss of coverage – copy of benefit letter indicating termination date of coverage.

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New child

(birth, adoption, or foster)

Review the company’s leave policies. Visit I-Connect, policies and procedures and then document manager to search.
Notify your manager about the timing of your leave.
Call the Hartford Leave Administration at 800-549-6514 to begin processing your leave.
Review Novant Health's benefit programs you may want to take advantage of, such as a Dependent Care Flexible Spending Account (DCFSA).
Get a Social Security number for your new child, if an application has not yet been submitted.
Add your new child to your benefits coverage and make any other applicable benefit changes within 31 days of birth or adoption or placement in your home.
Consider updating your life insurance beneficiary information in your enrollment system, Infor HR.
Consider updating your retirement plan beneficiary information.
Update your tax withholdings in your enrollment system, Infor HR.
Update your will. Get assistance from MetLife.
Notify and clear through Employee Occupational Health before you return to work.
Complete any required return to work forms.

This is a qualified life event. When you experience a qualifying life event, you have 31 days to make benefits changes related to your event. If you have general questions, please call our Human Resources Solution Center at 1-800-890-5420.

Getting married

Update your personal information, if necessary, in your enrollment system, Infor HR.
If you’re changing your name, get a new Social Security card.
Order new business cards and new corporate credit cards, if necessary.
Change or update your benefits coverage within 31 days.
Update your life insurance beneficiary information in your enrollment system, Infor HR.
Update your retirement plan beneficiary information.
Update your tax withholdings in your enrollment system, Infor HR.
Update your direct deposit, if necessary, in your enrollment system, Infor HR.
Update your will. Get assistance from MetLife.

Getting divorced

(or legally separated)

Update your personal information, if necessary, in your enrollment system, Infor HR.
If you’re changing your name, get a new Social Security card.
Order new business cards and new corporate credit cards, if necessary.
Change or update your benefits coverage within 31 days.
Update your life insurance beneficiary information in your enrollment system, Infor HR.
Update your retirement plan beneficiary information.
Update your tax withholdings in your enrollment system, Infor HR.
Update your direct deposit, if necessary, in your enrollment system, Infor HR.
Update your will. Get assistance from MetLife, if needed.
Access free, confidential counseling through the Employee Assistance Program (EAP).

Death in the family

Access free, confidential counseling through the Employee Assistance Program (EAP).
Review the company’s bereavement and personal leave policies in document manager. Visit I-Connect, policies and procedures and then document manager to search.
Change or update your benefits coverage within 31 days.
Contact the Social Security Administration to end benefits received by the deceased (if disabled or retired) and to determine if benefits are available to the surviving spouse and dependent children.
Submit life insurance claims if you are the beneficiary. Call the People & Culture Solution Center for life insurance information and to file a claim.
Update life insurance beneficiary information in your enrollment system, Infor HR, if necessary.
Update your retirement plan beneficiary information, if necessary.
Update your tax withholdings in your enrollment system, Infor HR.
Update your direct deposit, if necessary, in your enrollment system, Infor HR.
Update your will. Get assistance from MetLife, if needed.

Loss or gain of benefit coverage

(you or a dependent)

Enroll in Novant Health benefits coverage, if necessary, within 31 days of the loss of other benefits coverage.
Access free, confidential counseling through the Employee Assistance Program (EAP).